DONALD R. BARNETT

8254 Lavender Lane • Riverside, CA • (951) 653-9889 • donbarnett@netzero.net

SUMMARY: Over 15 years of computer experience with responsibilities in accounting, customer service, and training.


• 2 years wireless LAN
• 7 years help desk
• 3 years metrics
• 2 years webmaster
• 2 years management
• 2 years training
• 1 year accounting


Systems: PC’s, Laptops, Compaq/Dell Servers, RS/6000

Software: Windows Vista/XP/2000/NT Server & Workstation, Active Directory, Cisco VPN, Cisco ACS, WLSE, Microsoft Exchange 5.5, Norton AntiVirus v7.61, FrontPage, MS Office 95-2007, Crystal Reports, Netware 4, DOS, SCO Unix System V, Pagemaker, dBase IV, GW Basic, Turbo Pascal, Turbo C++, Cobol 85, Fortran 77, SAP, SQL, BaaN, Remedy, Aims, Ariba, Comet, BaaN, HTML, Lotus Notes.

EMPLOYMENT: LOCKHEED MARTIN, Inc., March ARB, CA 2003-Present
WLAN//Network Administrator: Provide WLAN and server support for USAF.
- Provide tier-1 thru tier-3 support to a customer base of 4000 users.
- Primary Wireless LAN administrator.
- Primary Remedy administrator.
- Diagnose and resolve server/workstation based software/hardware problems.

APTECH, Inc., Livermore, CA 2003-2003
Pre-screener: Provide computer support for the department and screen security paperwork.
- Provide first and second level support to seven co-workers.
- Diagnose and resolve server/workstation based software/hardware problems.
- Screen Questionnaires for National Security Positions.

NETSCALER, San Jose, CA 2003-2003
Temp Contractor: Provided support to IT Manager.
- Installed Windows 2000, NT, XP, and Linux 8.0 on Netscaler servers.
- Installed, configured, and imaged servers on test systems with Norton Ghost software.
- Assembled and tested servers for shipment to customers.

ADVANCED MICRO DEVICES, Inc., Sunnyvale, CA 1998-2003
Applications Specialist-2: Provided customer support for enterprise software and systems to over 14,000 users of over 20 different applications.
- Maintained internal website with current training documentation, report data, emergency call lists, and job procedures to save help desk analysts a daily average of 15 minutes researching issues.
- Designed automated metrics report system using Crystal Reports to analyze call statistics resulting in reduced call volume of 15% and increased knowledge transfer between departments.
- Enhanced productivity 25% by analyzing and designing business processes.
- Demonstrated exceptional customer service and tech support skills resulting in promotion to Applications Specialist-2.

APPLIED TECHNOLOGY ASSOCIATES, Sunnyvale, CA 1995-1998
Senior Systems Engineer: System administrator and instructor of 9 different Microsoft classes for over 3,000 users.
- Provided Novell System Administration for NetWare 3.x/4.x LAN/WAN located in 14 buildings and 3 remote sites.
- Provided second contact support within 10 minutes to Windows 95 and 3.1 users with workstation, application , and printer problems.
- Diagnosed and cleaned viruses and security issues within 1 hour service level agreement.
- Repaired cable plant and diagnosed LAN and workstation problems decreasing downtime to less than 30 minutes.
- Designed 9 different outlines for Microsoft Windows and Office classes.
- Taught full-day computer classes to 3 to 100 users 2 to 3 days per week.
- Relocated classroom 2 times and re-evaluated LAN and safety requirements each time saving $3,000 in moving expenses.
- Installed cable plant, computers and printers within 3 day service level agreement.
- Reduced installation time of standard client software, and software upgrades, for use on wide area network by 50%.

ANHEUSER BUSCH, Inc., Fairfield, CA 1994-1995
Information Systems Intern: Provided help desk support to over 50 users of PC and terminal workstations.
- Saved the company $35,000 by answering help desk calls, thereby, freeing up technicians to provide second level support.
- Entered mainframe jobs for payroll saving accounting department 3 hours of labor costs weekly.
- Enhanced productivity 10% by providing first and second level support to co-workers with computer related problems.
Environmental Intern: Provided administrative and technical support to Environmental and Safety Engineers.
- Allowed environmental technician to perform other projects and saved company $15,000 by performing analysis and daily data entry of wastewater data, filing material safety data sheet updates and work orders, designing spreadsheets, databases, and documents.
- Initiated chemical tracking process by inventorying all chemicals on the plant premises.

GRAFFITTI ENTERTAINMENT Co., Hong Kong 1988-1989
Financial Controller: Directly responsible for $650,000 accounting operation of restaurant and 2 long-term contract catering sites.
- Managed accounting department of 7 cashiers and 1 accounting assistant for 135 person capacity restaurant and catering operation at local high school and elementary school.
- Hired and trained 7 cashiers and 2 accounting assistants.

EDUCATION: SOLANO COMMUNITY COLLEGE, Suisun, CA 1989-1994
2 Associate in Science Degrees obtained in:
- Computer Programming
- Microcomputer Applications

MISC: Secret Clearance with DoD